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Store Policies

Mark of Excellence Own Root Roses

  • Longer lived plants
  • More blooms
  • Better shaped bush
  • No root stock suckers
  • Always true to type
  • More winter hardy

Our own root roses are year old plants shipped in special 5 inch deep tree bands designed to allow the rose to develop a strong root system and have no transplant shock such as bare root roses experience. Being first year roses, these plants are smaller than grafted roses, thus saving you shipping expense. Take care to plant your rose(s) immediately or as soon as possible after receiving your order and follow the enclosed planting instructions. Your rose(s) will grow rapidly into (a) mature plant(s) that will give enjoyment and last many years.

A planting guide and care instructions are included with each order.

Payment

Payment is due in full and will be charged at the time of order entry. We accept checks, money orders VISA, Discover, and Mastercard. Oregon has no sales tax. All payment to be in U.S. funds.

Shipping Information

Mark of Excellence Roses ships most items with UPS. Rates are calculated based on the type of service selected and destination.

There is a packaging and handling fee of $4.95 per shipment.

In the event no one is home to receive your order, we recommend you send your package to a business address to ensure delivery. Sending your package to a commercial address will also guarantee a speedy arrival.

Before accepting your delivery, you are required to inspect each and every box for damaged or missing items. Accepting delivery of a shipment is your acknowledgement that the item(s) were received in 100% usable condition and that you have received every item as listed on the package. If you are not required to sign for a shipment, and you received damaged goods, please contact the carrier immediately to refuse shipment.

Once an order is delivered and accepted, the return options for that order become limited. Any damaged or missing items not noted at the time of delivery must be reported within 5 business days of receiving the shipment.

Shipping Season

Mark of Excellence Roses ships all 12 months of the year, depending on the weather in your area. Plants are shipped dormant in December through February and semi-dormant in November. The plants will have broken dormancy and will be shipped semi-dormant in March. They will be leafed out and growing the rest of the year. Please plan your shipping date to coincide with or follow the date of the past frost in your area and at least six weeks before the first frost in the fall.

Our Guarantee

We pride ourselves on providing you with the best own root roses you can buy. We guarantee our roses to be true to type and free of rose mosaic virus. They are guaranteed to grow and thrive under normal growing conditions. If you believe there is a problem with your shipment, please notify us immediately. If, after following the enclosed planting guide and care instructions, your rose(s) are not thriving and we are notified within three months of the receipt of your shipment, we will immediately replace your order, depending on availability. We cannot be responsible for abnormal weather conditions such as extreme heat or freezing temperatures in your area affecting your rose(s). Nor can we be responsible for negligence on the part of the grower in planting or caring for the rose(s).

Return Policy

Freight Damage

In the event you receive an item damaged in transit, please contact us at customerservice@markofexcellenceroses.com within 5 business bays after receiving your package. Please retain all packaging material for collection by the Freight carrier.

Manufacturer Defects

Mark of Excellence Roses guarantees our roses to be true to type and free of rose mosaic virus. They are guaranteed to grow and thrive under normal growing conditions. If you believe there is a problem with your shipment, please notify us immediately. If, after following the enclosed planting guide and care instructions, your rose(s) are not thriving and we are notified within three months of the receipt of your shipment, we will immediately replace your order, depending on availability. We will pay all return shipping on the item. We cannot be responsible for abnormal weather conditions such as extreme heat or freezing temperatures in your area affecting your rose(s). Nor can we be responsible for negligence on the part of the grower in planting or caring for the rose(s).

Other Returns

Since we are shipping live plants, we cannot accept returns for reasons other than defective product, as outlined above.

Security

We know you want secure online ordering. That’s why Mark of Excellence Roses uses “Secure Socket Layers” (“SSL”), an advanced encryption technology that protects your credit card information. SSL encrypts all ordering information, including your name, address and credit card number, so no one can read it in transit with this market-proven secure server for maximum security. Your credit card and billing information cannot be read by a third party as it travels to our order system. The order system we employ processes millions of transactions each month. When you place an order with Mark of Excellence Roses your credit card and billing information is captured and stored securely.

Privacy Policy

At Mark of Excellence Roses, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We collect and use information as follows:

When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.

Your email address will not be sold or shared with anyone. We only use your email address to send an order confirmation and tracking number, and to contact you if there is a problem with your order.

When you place orders, we offer the use of a secure server. The secure server software encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. No information our customers submit to us is sold or in any way provided to other businesses, organizations, government agencies, etc. It is used only to process your request and if you choose, to send our product information to you. You may at any time elect to discontinue receiving information from us by sending us the request via our contact form on the Contact page.

Satisfaction Policy

At Mark of Excellence Roses we strive to achieve complete customer satisfaction. If you have a complaint either with a particular product or with the service we provide, we would like to know about it. Please enter the details of your complaint in the form below, along with your name and email address, and a customer service representative will investigate the problem and contact you as soon as possible.